If you have an internet connection and have tried the obvious (firewalls, restarting the computer, etc) and you still can’t stream songs from napster it may be that your Windows Media Player settings have decided to randomly change.
I had to phone up Napster support in the end, having tried everything else, and although they are also helpful and friendly, hopefully this will save someone else some time.
Steps to take:
- Close down Napster (including the icon in the start bar by the clock).
- Open up Windows Media Player (assuming WMP 11).
- Go to Tools > Options
- On the Player tab, check that ‘Connect to the Internet (overrides other commands)’ is ticked
- Go to the Network tab, check that RTSP/UDP is unticked.
- If you have the same problem I did, there won’t be anything in the ‘Streaming proxy settings’ box.
- Close Window Media Player
- Open up ‘My Computer’
- Go to Tools > Folder options
- Click on the view tab
- Select ‘Show hidden files and folders’
- Untick ‘Hide protected operating system files’
- Go to C:Documents and SettingsYour UsernameLocal SettingsApplication DataMicrosoftWindows Media11.0
- Delete the file WMSDKNS.xml
- Open up Windows Media Player and check you now have ‘Streaming proxy settings’ on the network tab of options.
- Close down WMP.
- Open up Napster
- Start streaming again!
If that doesn’t work, give Napster support a call. They’re pretty good, better than most support companies I deal with.
39 Comments
Hallel…. Hallelu…uh, GOSH! That worked! I’ve been trying to watch Napster Videos or stream songs to see if I like them for months!!Someone tag this web page with all the keywords a good search engine needs;Napster,Vista,Problems, and STREAMING!.
Thanks ever so much for the help!I can now not only stream songs from Napster and watch their admittedly limited list of videos, but I think my receding hairline is filling in and I’m pretty sure a cavity I had went away.Woohoo!!
Thanks again.
Amazing. After months of searching for the solution on Napster, on the web I FINALLY find the actual solution, not another half-assed “solution.” Thank you for making it simple, clean, and idiot-proof. This has been frustrating me so much since not only could I not stream Napster, but also any other music application that relies on the internet. Thank you!!
Blimey you are a genius !!!! thanks !!!! I can now play my music !!!!
I’ve had this problem before. Just run through the steps he listed above and it should work. If not, reset default settings for both Napster and Windows Media Player.
Thank you very much ! I was ready to cancel Napster. I thought it was a problem with WMP but couldn’t figure how to fix. Thanks again
Wow!! I think I love you. Haha Thanks a Ton!
How did you figure this out? And how exactly did my settings change so drastically on it’s own? This should be on Napster’s troubleshooting website.
Genius!!! Well done, thanks so much for posting this. Napster should publish this as a quick fix on their home page – i’ve had this problem on two PCs and my parents have too. We’ve not been able to stream for 2 years. UNTIL TONIGHT!!! Thank you!!!
Absolute LEGEND! Thank you so much!
Cohen, thank you! My Napster started having this problem two days ago, and I was driving myself crazy trying to fix the problem. Thanks again, your instructions were perfect, except my windows media folder showed two versions (9.0 & 11.0) and I had to delete that file in both versions for it to allow the Napster stream. MANY THANKS!
Thanks for the info…
I have been trouble shooting this for about a week… I did restore point, uninstalled, tried older versions. I read the help on Napster, but it doesn’t mention the removal of the WMSDKNS.xml file…
Thanks again…
-Cecilio
holy jesus i love you. why isn’t this fix on the napster troubleshooting website???
Great fix, you are totally genius.
Such a thing should be on the napster site!!!
I followed your instructions with great success except I just cleared out all 5 files I found in the folder in step 14, not just the file you suggested. Deleting the others allowed Napster to work…
THANKKKKKKKKKKKKKKKKKKKKKKKKKK YOU SO MUCH. Like everyone else is saying…genius
thank you so much!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
For those that tried this (like myself) and it didn’t cure the problem. I managed to find a cure when doing Windows Updates.
Please look at the below website for the problem resolution:
http://blog.gamermatrix.co.uk/?p=101
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Fantastic, I’ve had this problem on one machine for months and just fixed it :-. Thanks very much for the blog.
Thank you very much for this, you’re a legend. James
THANKS!!!!! Awesome solution worked perfectly! I’m sure you’ve helped many other people as well. Thanks again, Tom.
Brilliant. Worked flawlessly. Thanks so much. Graham
THANK YOU! THANK YOU! THANK YOU!
This worked great! Thanks If you use Windows 7, I found this folder in
C:\Users\\AppData\Local\Microsoft\Windows Media\12.0
PERFECT THANKS!!!
Dude.
Legend are you!
Having a party tonight and suddenly Napster stopped streaming tracks. After following your instructions, all works perfectly.
Thanks for taking the time to post this up. I’d give you a big hug
At step 9 is where I get lost how do you pull up the tool bar?
Thanks man… wow.
way to save other users a support call. rock on
@carly
if you’re using windows vista or 7 you probably have WMP 12 and the menu doesnt show by default, hit the alt key while in windows media player to see the menu
and when you have to delete the file the path will be
c:\users\USERNAME\AppData\Local\Microsoft\Windows Media\12.0
if you have vista or 7
cheers
-grey
THANK YOU!! Also thanks to those who posted additional info for Windows Vista. But now it’s late and I’m too tired to listen to the music!
Awesomeness!!!
Thank you sooo much! That was so easy, and after all my effort trying to get it to work!
WOW, have to confess I was sceptical but it worked first time on Windows 7!!
Thank you so much! Works perfect.
I wonder why the settings switched…anyhow, it works now!
Great Solution. We found in google other hints but they didn’t work.
This was our last try and it worked !!!
(WMP12 & WIN7)
Thank you.
YES!!! Thank you so much for this post. EXCELLENT!!!
Thank you so much! This problem has been bothering me for a long time now and every time I was searching for a solution, I couldn’t find a working one. This one finally worked
(Win 7 Home Premium and WMP 12)
WORKS! =]
However on Windows 7 I had to go to:
C:\Users\YOUR USERNAME\AppData\Local\Microsoft\Windows Media\12.0
Thank you, you’re the man!!!!
Thank you, this sorted my problem.
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[...] My computer recently stopped streaming music from Napster randomly. After a quick Google I found it may be something to do with my Streaming proxy settings in Windows Media Player. You need to make sure that on the Player tab, ‘Connect to internet’ is ticked. Then untick RTSP/UDP under network. If you’re streaming proxy settings box is blank, delete the file WMSDKNS.xml in C:Documents and SettingsYour UsernameLocal SettingsApplication DataMicrosoftWindows Media11.0 For more detailed instructions on the above please visit my post about it here: Napster won’t stream songs anymore [...]